FAQ

Orders & Payments
What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other major credit cards. All payments are processed securely.
Can I cancel or change my order?

If your order hasn’t shipped yet, we’ll do our best to help! Please contact us by using the Contact Us button as soon as possible. Once an order is shipped, it cannot be changed or canceled.
I placed an order but didn’t get a confirmation—what should I do?

Please check your spam or promotions folder. If you still can’t find it, please contact us by using the Contact Us button as soon as possible.

Skincare-Specific
Is your product safe during pregnancy?

Our hypochlorous acid spray is pregnancy-safe. However, our wrinkle patches contain retinol, which is NOT recommended during pregnancy or breastfeeding. Always consult your doctor when in doubt.
What product details can I read for hypochlorous acid and wrinkle patches?

Please refer to the FAQ page on the specific products by scrolling down (hypochlorous acid spray here and wrinkle patch here)
How should I store the product?

Store in a cool, dry place away from direct sunlight. For best results, use within the expiration date listed on the packaging.

Wholesale/Collaboration
Do you offer wholesale or bulk discounts?

Yes! We’d love to partner with retailers. Please email hello@honeydewlabs.com or fill out our wholesale inquiry form to get started.
I’m an influencer/content creator—can we work together?

Absolutely! We work with creators who are passionate about skincare and self-care. Fill out our influencer submission form and we will get back to you if you are selected!  
Who can I contact for partnerships or PR?

For media or PR inquiries, please contact hello@honeydewlabs.com or use the contact form on our website.